Kinugawa Onsen Hotel

We had a large room with a wonderful view of the river. The staff, especially in reception, were warm and helpful. Dinner and breakfast buffets are superb. Great variety. Food is refreshed efficiently and staff clear tables efficiently. I like how they prepare your futon whilst you're at dinner. The onsen baths are great. They swap over for the morning, so you can experience both areas. There's free non-alcoholic drinks in the lounge throughout the day.

A solid and unexpectedly wonderful Ryokan hotel. The staff were completely on point and everything looks immaculately clean, modern, and well-kept. I was really blown away by the size of the room, probably the biggest I’ve seen in all of Japan! The Obachan who makes the onigiri is an absolute delight. The way she interacted with the young children was just so sweet and heartfelt! Ingredients listings on all the foods was also super helpful to avoid activating my shellfish allergy. Also - buffet carts?! Genius!

The hotel is something like a resort, with entertainment and public/private onsen options inside: perfect place to relax and rest a bit. Spaces are very well maintained and clean, staff is very nice. The dinner and breakfast are buffet, with a variety of options also for vegetarians. Vegans may not find much to eat, though. If you go with public transport, there is a dial bus connecting to the train station, which however is not included in the Nikko pass.

Well-trained staff and friendly even speaking English is limitation for some but they tried to support us everything. Also I love private onsen bath it is so great and feeling comfort. Half-board package is great idea it made us to not need to find any foods & drink outside.

Everything was SO perfect. The room was big and in a mint state, the Onsen was very nice but the best was the staff. We went there in during our honeymoon and they even sent us a dessert gift the first night. Very friendly and helpful. Thanks for making our stay amazing.